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RETURN POLICY INFORMATION

What is your refund policy, just so that I know that I may have the option?

Okay, if the product is defective (manufacture defects, customized improperly, wrong item, ect.) upon arrival, you must contact us within 7 Business Days of Delivery. We will arrange a UPS pickup for returns and or replacement of the item for FREE.

Please include the following:

Subject: Defective Item/ Product
Full Name:
Address:
Phone:
Order Number:
Item Name:
Email Address:
(If you do not provide us with a valid e-mail address your support ticket will be automatically deleted.)
What is the Defect:

*All items must be included!

What is your return policy, just so that I know for a gift or something?

Okay, you must submit a return request within the first 7 Business Days of receiving your item. There is a 25% restocking fee due to shipping costs incurred, and the manufacturer's restocking fees.  That is 75% of the purchase price you will receive back. We do not cover shipping back to the warehouse. All return items must be re-packaged in the same packaging they arrived.

Before returning any item we ask that you contact our support team and submit a request for Return Goods Authorization (RGA) number. Upon submission of your request you will be emailed with a return authorization number and instructions on how to proceed with your return. Please include the following:

Subject: Return Goods Authorization
Full Name:
Address:
Phone:
Item Name:
Order Number:
Email Address:
(If you do not provide us with a valid e-mail address your support ticket will be automatically deleted.)
Reason for Return:

*All items must be included and correct!

Before placing your order please make sure it is the correct size for your needs, color, ect. In other words make sure it is the chair for you!